Steven C. Paul
Professional Development/Financial Services
My Resume
Professional
Info
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Extensive background in financial services has provided me with knowledge and understanding of compliance standards regarding state and federal guidelines within industry.
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Successful managerial track record with heavy emphasis on enabling underperforming teams to fulfill their potential and reach their individual as well as team goals.
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Emphasis on team and departmental training and development has been maintained throughout my professional career and applied to every aspect of my role within a team dynamic.
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Effective communication skills are essential in rapidly changing professional environments. Skill in this regard should be considered an ongoing personal development process and never a static characteristic.
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Skills regarding analysis, problem-solving and process building have been critical in virtually every capacity within which I have been and in developing a means to meet and maintain high personal and professional standards.
Accolades
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Two-time Annual Star of Excellence winner, representing the top 5% of production for US Bank.
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Managed branch for first quarter of 2010 in which branched achieved Pinnacle status for US Bank.
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Transformed lowest performing store in the region (Fairfield, CA) and within three months had turned it into the top performing store in the region and winner of the regional banner award for April 2007 for Circuit City.
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Graduated from University of Colorado Denver with distinction, finishing with a 3.9 grade point average.
Work
Experience
Personal Banker
US Bank, Thornton, Colorado
September 2013 – Present
Job functions are identical to prior tenure with US Bank. I have executed high standards for branch operational compliance as well as overall productivity. I have taken this opportunity to rejoin US Bank to further advance myself in various areas of professional development. Central to this is the area of personnel development and training. US Bank facilitates a mentorship program which has allowed me to remain in contact with the company’s training department. This has offered me insight and guidance as I transition into a career in education.
Member Services
Credit Union of Colorado, Lakewood, Colorado
August 2011 - April 2013
Responsibilities included the handling of basic transactions (deposits, withdrawals and payments) as well as troubleshooting potential member complications with personal banking issues. Position required proficiency in cash handling as well as adept familiarity with point of transaction software, imaging software, Microsoft Word, Excel and Outlook. I was also chiefly responsible for ‘on-the-job’ orientation and training for new employees. Additional responsibilities have included updating membership status, recommending proper financial solutions to members when applicable and sole responsibility for account and loan auditing standards.
Personal Banker & Assistant Manager
US Bank, Greenwood Village, Colorado &
Sebastopol, California
October 2007 - July 2011
Primary focus as banker was to uphold guidelines for branch operations and compliance while maintaining high standards for branch productivity. Served in a managerial capacity in which I was responsible for the training, development and accountable for the production for the branch’s staff. .
Store Operations, Sales Associate &
Sales Manager
Circuit City, Natick, MA, Medford, OR,
Redding & Fairfield, CA
August 2002 - September 2007
Time with Circuit City was spent in various capacities. Initially worked in store operations where I was responsible for maintaining store compliance in merchandising and inventory management. I was later moved into a sales position where I was routinely among the top sales performers in the store and the district. Eventually promoted to sales manager where I was responsible for developing individual sales associates as well as overall team structures, designing business plans and facilitating the overall customer experience. Ultimately role developed into a specialist with sole responsibility for assisting underperforming stores.
Skill Sets
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Exceptional achievements in the financial services field regarding compliance and productivity.
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Successful managerial track record with specific proficiencies in staff development.
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Educational background geared toward comprehension of classroom and online learning environments.
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Background in financial services with expertise in various operational aspects including account analysis and financial software.
Education
Masters in Adult Education & Training
(In Progress)
2014 - Present
Colorado State University, Fort Collins, CO
Bachelor of Arts in History
2010 - 2012
University of Colorado at Denver, Denver, CO